Getting in touch

The fastest way: the contact form

Support → Help & Contact → Contact form in the app. It also works when you’re not signed in, for example because the sign-in code isn’t arriving. If you are signed in, the form attaches your account so we don’t have to ask.

Choose a category (Account / login, Tickets / entry, Payment, Events / content, Bug, Other), describe your issue and send. The form is protected against bots; if the check ever hangs, reload the page.

By email

contact@lets-rave.com. Write from your account’s email address so we can match you.

What a good request contains

• What you wanted to do and what happened instead, with the exact error message.
• Where: Android app, web app in the browser (which one?), iPhone.
• When: date and time.
• For tickets: event name and ticket ID or the Stripe order confirmation.
• A screenshot almost always helps.

What happens next

You immediately receive a confirmation with a ticket number. How it continues: Ticket number and status.

What doesn’t belong here

• Questions about an event, an invoice or a refund are resolved fastest by the organizer, who is the seller.
• Unlawful content is reported via Reporting content.