Ticket number, status and replies

The confirmation

Right after sending you receive an email “Wir haben deine Anfrage erhalten – {subject} ({ticket number})” from “Let’s Rave Support”. The ticket number is the key to your request: quote it in every follow-up.

Our reply

Replies come by email to the address you provided. Just reply to that email; your answer goes straight to your ticket. The sender address is no-reply@send.lets-rave.com, and replies are routed automatically to our support inbox.

If you have support notifications enabled, you also see the reply in the app or as push, see Push notifications.

When we’re waiting for you

If we need information from you, we set the ticket to “waiting for your reply”. If we hear nothing, we remind you up to three times, about three days apart (“Reminder 1/3 …”). After the third reminder without a reply, the ticket is closed automatically.

A closed ticket is no problem: just reply to one of the emails or write again and we reopen it.

Reply not arriving

• Check spam; sender no-reply@send.lets-rave.com.
• Did you enter the right address in the form? A typo there means our reply goes nowhere. Write again with the right address and the old ticket number.