No right of withdrawal for event tickets

Let’s Rave brokers and sells tickets for leisure events on fixed dates: club nights, raves, festivals. For contracts concerning leisure activities with a specific date, there is no statutory right of withdrawal under § 312g (2) no. 9 BGB (Art. 16(l) Consumer Rights Directive). By buying a ticket you acknowledge this.

Your rights in case of cancellation or substantial rescheduling are unaffected, see Event cancelled.

When a right of withdrawal exceptionally applies

For other services not covered by this exception, the statutory 14-day right of withdrawal applies from conclusion of the contract. A clear statement is enough, for example by email to contact@lets-rave.com. The full notice with the model withdrawal form is in the app under Withdrawal in the sidebar.

Who is the contracting party?

For ticket purchases, the organizer; Let’s Rave brokers. Questions about invoices and refunds therefore go to them first.

This page summarises; it doesn’t replace the notice in the app or legal advice.

Didn’t find what you need?

Get in touch. The more precisely you describe what happened (device, step, error message), the faster we can help.

The fastest way is the contact form in the app (Support → Help & Contact): it attaches your account and device details automatically.