Event cancelled or rescheduled

How you recognise it

In the app the event carries the notice “This event has been cancelled.”, for raves with the reason the organizer gave. The app also notifies you if push for event updates is on, see Push notifications.

Your money

On cancellation the organizer refunds the full amount including the booking fee. The refund goes automatically to the payment method used; there is nothing to apply for. The credit takes 5 to 10 business days depending on your bank.

If nothing has arrived after two weeks, write to us via Support → Help & Contact with the event name and ticket ID. We’ll follow up with the organizer.

Rescheduling

If the event moves to another date, your ticket stays valid. If you can’t make the new date, you are entitled to a refund; contact the organizer. A change of time only or of the line-up is not a substantial rescheduling.

Ticket already in your wallet

The wallet pass is not removed automatically, but the ticket itself is invalid. Just delete the pass.