Sign-in code not arriving

Signing in to Let’s Rave is one step: enter your email address, then the six-digit code from the email. There is no password. The code is valid for 10 minutes and works only once. Subject line: “Dein Anmelde-Code”, sender “Let’s Rave” with the address no-reply@send.lets-rave.com.

After you tap Send code, the app says: “If an account exists for this address, the code is on its way.” You always get this message, even if the address has no account. That way nobody can test who is on Let’s Rave.

If the code isn’t there

1. Check spam and promotions. Automated mail often ends up there. Search for “Anmelde-Code” or the sender address.
2. Wait a minute. It usually arrives within seconds, rarely longer.
3. Right address? The code only goes to your account’s address. An address without an account receives nothing. Use a different email takes you back to correct it.
4. Request a new code. Tap Resend code. A new code invalidates the old one, so always enter the most recent one.

Tip: Add no-reply@send.lets-rave.com to your contacts. Your ticket email will then stay out of spam too.

“A code was just sent”

You can’t get a new code every second. The button shows a countdown (“Resend code in …”). A code you already received stays valid meanwhile. More in Waiting time for a new code.

“Code invalid or expired”

• It’s older than 10 minutes. Request a new one.
• You requested another one in the meantime; only the latest counts.
• You already used it. Each code works only once.
• Typo: the code has exactly six digits. Spaces or hyphens from pasting are fine.

Set up two-factor sign-in?

If you turned on two-factor sign-in under Settings → Security, the app asks for the six-digit code from your authenticator app after the code from the email.

No access to your authenticator app? Tap No access to the app? in the dialog and enter one of your recovery codes. Important: the recovery code turns two-factor sign-in off; it does not stand in for it just this once. Then you sign in again with only the code from the email and can set it up again.

Nothing helps

Write to us via Support → Help & Contact in the app (works without login) or at contact@lets-rave.com. Include your account email address and the time of the attempt. The same applies if you no longer have access to your mailbox: your account is tied to that address. We only change anything about your sign-in once you have confirmed the request, in the app while signed in or with a code sent to the address on file. The sender address of an email is not enough.