Changing your email address

You change your email address in your profile and confirm it with two six-digit codes: one goes to your current address, one to the new one. The new address only takes effect once you have entered both. From then on you sign in with it.

Steps

1. Open your Profile from the sidebar and tap Edit profile.
2. Enter the new address in the Email address field and tap Change email.
3. We send you two emails, each with its own code. The emails are in German:
   • to your current address: subject “Bestätige die Änderung deiner E-Mail-Adresse” (confirm the change of your email address),
   • to your new address: subject “Bestätige deine neue E-Mail-Adresse” (confirm your new email address).
4. Enter each code in the field for its address: Code sent to your current address and Code sent to your new address. The order doesn’t matter.
5. Tap Confirm.

The app then shows “Your email address is now …” with the new address. You don’t need to sign out and back in.

Good to know

• The codes are valid for 10 minutes.
• Resend code appears once the countdown has run out (usually one minute); until then the countdown is shown in its place. You then get two new codes; the previous ones are no longer valid, including one you already entered. Enter both new codes.
• If you tap Cancel, nothing changes: your current address stays in place.
• “This code doesn’t match or has expired”: the code has a typo, is in the wrong field, is older than 10 minutes, or is from a round before Resend code.

No access to your current address

Without the code sent to your current address, the change can’t be completed in the app. Write to us at contact@lets-rave.com. We then verify in another way that the request comes from you, for example through a confirmation in the app while signed in, and only change the address after that. An email from the new address alone is not enough.

What doesn’t change

Tickets bought before the change stay linked to your account. The ticket email was sent to the old address; you’ll still find them in the app under My tickets.

No code arrived

1. Check spam and promotions for both addresses. The sender is “Let’s Rave” with the address no-reply@send.lets-rave.com.
2. New address spelled correctly? If only the code for the new address is missing, you may have mistyped it. Cancel, check the address in the Email address field and tap Change email again after a minute.
3. Request new codes with Resend code once the countdown has run out.