Ticket not received or QR code missing

After your purchase, Let’s Rave emails your ticket: subject “Dein Ticket für {event}”, sender no-reply@send.lets-rave.com, display name “Let’s Rave Tickets”. It contains date, venue, ticket ID and the QR code for entry.

1. Check spam

Search for “Dein Ticket” or the sender. If it’s there, move it to your inbox so your mailbox learns for next time.

2. Look in the app

Open Tickets in the app. Every ticket is there with its QR code, independent of the email. Make sure you sign in with the account you bought with. A ticket bought with a different address lives in a different account.

3. Have the ticket resent

The organizer can resend your ticket to the address stored on it. Write to them or to us via Support → Help & Contact with the event name and the email address you used for the purchase.

Note: For security, a resent ticket always goes to the address used at purchase, never to an arbitrary other one. If you mistyped your address when buying, we need your Stripe order confirmation to sort it out.

Guestlist instead of purchase

If you were invited via the guestlist, you get the same ticket email. Without an account, the button reads View ticket / create account; the link gets you to the QR code even without registering.