Tickets & entry
Ticket missing, QR code, wallet, booking fee, cancellation and refunds.
- Ticket not received or QR code missingThe ticket is almost always in your spam folder or in the app. How to find it, and how to get it resent.
- The QR code at the doorWhat gets scanned, why a screenshot is fine and what “already scanned” means.
- Ticket in Apple Wallet or Google WalletOne tap in the app and your ticket sits on the lock screen, with the same QR code.
- What does a ticket cost? The booking feeTicket price plus booking fee, shown before you pay. What it consists of and who receives it.
- Cancelling a ticket or getting a refundThere is no right of withdrawal for event tickets. What is still possible, and who decides.
- Event cancelled or rescheduledHow you recognise a cancellation, what happens to your ticket and when the money is back.
- Reselling a ticketThe in-app ticket marketplace is currently switched off. What that means and what you can do instead.
Didn’t find what you need?
Get in touch. The more precisely you describe what happened (device, step, error message), the faster we can help.
The fastest way is the contact form in the app (Support → Help & Contact): it attaches your account and device details automatically.