Ticket in Apple Wallet or Google Wallet
One tap in the app and your ticket sits on the lock screen, with the same QR code.
- Open the ticket in the app under Tickets.
- Tap Add to Apple Wallet (iPhone) or Save to Google Wallet (Android).
- Confirm in the wallet.
The pass carries the same QR code as the email and the app. At the door, just show the wallet pass.
The button is missing
- Only tickets with status valid get a wallet pass. A cancelled or refunded spot has none.
- You need to be signed in with the account the ticket belongs to.
- There is no wallet button on desktop; open the app on your phone.
- If only one of the two buttons shows, the other service is temporarily unavailable. The QR code in the app still works.
The link has expired
The download link for an Apple Wallet pass is valid for one hour. Just tap the button again and a fresh pass is generated.
Tapped too often
After many requests in quick succession the app pauses briefly. Wait a minute and try again.
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