Resending a ticket

If a guest or buyer can’t find their ticket, you can resend it as the organizer.

To the same address

1. Open the ticket in the guestlist or in the event’s ticket overview.
2. Tap Resend ticket and leave the address field empty.
3. The ticket email goes out again to the address stored on the ticket.

The ticket stays the same; QR code and ticket ID don’t change.

To a new address

Enter the new address in the field. A new ticket is created and sent to the new address, and the old ticket becomes invalid. Tell the person: a screenshot of the old QR code no longer works at the door.

Important: Changing the address is only available to organizers in guestlist management. Scanner staff can only send tickets to the stored address, so that a valid QR code can’t be mailed to an arbitrary address.

Buyer asks for an address change

Verify that the request comes from the buyer, for example via the Stripe order confirmation or the original address. Only then rewrite it.